We aim to Ship products straight after they are printed so they can reach you on time. Typical turnaround time is 10-12 working days depending on your product, Quantity and customization. Please contact us for more information if want to have special arrangements. The Turnaround Time, which is agreed with you for your order delivery, starts from the Day you approve the artwork/design. If there is any delay during the approval of the artwork/design, we will not be responsible for the delay in delivering your products on the agreed time. So we request you to approve the artwork As soon as possible to avoid any delays. We are here to help so we try our level best to serve you with the highest level of customer services. We send the PDF proof for your approval so that you can check your design properly and let us know if the artwork is "Approved for Printing". This procedure is in place to reduce any errors which can accrue in printing.
Shipping & Returns
Turnaround times, delivery across Australia and how we handle damaged or faulty custom printed boxes.
- 10–12 Working Days
- Australia-Wide Delivery
- Free PDF Proof
Tell us your size, style and quantity and get a free, no-obligation quote.
Get A Free Quote Call (+61) 2 8520 3915Shipping and Returns
Delivery Across Australia
We deliver custom printed cosmetic boxes to business and residential addresses in every Australian state and territory, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Hobart and Darwin, as well as regional areas. Boxes are packed flat in sturdy cartons to keep them clean and protected in transit.
Turnaround Times At A Glance
If you have a launch date or event deadline, let us know when you request your quote and we will do our best to plan production around it.
Tracking Your Order
Once your boxes are dispatched, we send you the courier details so you can follow your delivery. If anything is unclear, call us on (+61) 2 8520 3915 or email admin@cosmeticpackagingco.com.au.
Returns, Damaged Or Faulty Goods
Because every order is custom made and printed with your artwork, we cannot accept returns for a change of mind, or for errors in artwork that was approved on the proof. Please check your proof carefully before approving it.
If your boxes arrive damaged, or are faulty or not made to the approved proof, contact us within 7 days of delivery with your order number and photos. We will review the issue and arrange a reprint, replacement or refund as appropriate. Nothing in this policy limits your rights under the Australian Consumer Law.